Rolling out a business chat or instant messaging solution to your business or enterprise improves team collaboration and efficiency. It makes business sense. Deploying without a support or maintenance agreement in place, not so much.
Support and Maintenance Agreements are available for all JBuddy Software solutions. Support when you need it. Peace of mind when you don’t. Please contact Sales to discuss your specific support requirements.
Support Levels
| LEVEL | DESCRIPTION |
| STANDARD | You are entitled to receive email-based support within two business days of our receipt of your inquiry. |
| PRIORITY | In addition to the STANDARD support level, you are entitled to receive email and live web chat support during business hours M-F 9-5 EST with a response within one business day of our receipt of your inquiry. |
| CRITICAL | In addition to the PRIORITY support level, you are entitled to receive a response within the same business day of our receipt of your inquiry. You will have an assigned point of contact with direct access to the JBuddy Support Team. |
Support Comparison
| LEVEL | STANDARD | PRIORITY | CRITICAL |
| Email Support* | 2 business days | next business day | same business day |
| Chat Support* | next business day | same business day | |
| Phone Support** | same business day |
Terms and Conditions
| Fine Print |
| * Support Level indicates JBuddy Support response timeframe commitment after receipt of support inquiry based on regular business hours. |
| ** Customer provides names of up to two points of contact who will have direct access to JBuddy Support during regular business hours. |
| Regular business hours means (Mon-Fri, 9am-5pm MST/MDT) exception National Holidays, unless otherwise noted on your support agreement. |